AR1610 - 8 | 16-Line Voice Logger
Telephony Recording - A must-have for your business!
Many people misunderstand that a telephony recording system is a telephone tapping machine.....
Overview
Telephony Recording - A must-have for your business!
Many people misunderstand that a telephony recording system is a telephone tapping machine and put negative images on it. In fact, telephone recording is a method for improving service quality and for training purpose. By this mechanism of training, you may increase the conversation techniques between your customer representatives and customers. Therefore, it is a great tool for wining more of your customer satisfactions.
Features
Evolution of Digital Recording
All new AR series multi-channel recording system has made a change to the history of digital recording. Most of telephony recording systems you see out there at the market are built on industry-based computer with several voice recording cards. They are often taking huge spaces and pricy which result a big gap for non-business consumers. However, telephony recording system should be popularized to all levels of consumers at reasonable price and is an ultimate tool for any organization.
Modern Technology in Digital Age
Everything is digitalized and is transferable to any computer. Store the data either in hard drive or DVD for better storage-life. Send a copy of your recorded data via email is also a great way to confirm the detail of your phone conversation.
All-in-One Design
The all new AR series multi-channel recording system is an all-around telephony recording system. The system has built-in hard drive which allows all-day recording without turning the PC. Standard rack case provides you the convenience for both mounting in rack cell or just place in desk; whichever is perfect for your needs
Recording All-Around
Records each line’s incoming and outgoing phone number, start date and time, and talking duration and all-time recorded data. Build-in Caller-ID for incoming callers (even if your PBX does not have Caller-ID services included), AR series recording system still provide you the Caller-ID function.
Product specifications
Specifications
| Power Supply | AC100-240V, 50-60Hz |
| Power Consumption | 10W |
| Channel Capacity | 8(AR810) or 16(AR1610) |
| Hard Disk Capacity | 4KB/s(real time), 1KB/s(back up) |
| Audio Compression | 4KB/s(real time), 1KB/s(back up) |
| Caller ID Standard | DTMF, Bellcore FSK, ETSI FSK |
| Recording Trigger | On/Off Hook or VOX |
| Audio Replay | On PC via LAN, USB or Internet |
| Dimension | 425mm(W)x 65mm(H)x285mm(D) 435mm(W)x 65mm(H)x310mm(D)with rack mount |
| Weight | 4.3Kg/AR810 4.5kG/AR1610 |
| Packing | Each unit in 1 carrying box Size: 525mmx135mmx335mm Weight: 5.8Kg/AR810, 6.0Kg/AR1610 4 units in 1master carton Size: 550mmx435mmx385mm (4.3 cu'ft) Weight: 18.8Kg/AR810, 19.5Kg/AR1610 |
FAQ
FAQ's
Q1. Does AR series recording system need a PC to run?
A1. No, AR series recording system has a built-in CPU and hard drive, therefore it can be operated standalone without any PC. If you would like to monitor your recorded data, you can use a PC, LAN networking, or Internet to manage your recorded data.
Q2. Can AR series recording system distinguish which recorded data is from which station line?
A2. Yes, AR series recording system supports SMDR (Station Management Detail Recording) ports. Alone with any brand of SMDR machine, software will automatically record its origin station number and recorded data.
Q3. Is the data recorded by AR series recording system secured or has additional data encryption?
A3. Yes, all of the data recorded by AR series have encrypted for security purposes. The data won’t be playable if you only copy it from the system. The data needs special decoding player to run.
Q4. Besides LAN monitoring, is there any other way?
A4. Yes, not only you can do the LAN monitoring, you may also use Internet to do remote monitoring or simply use USB cable to connect to your PC/Laptop to do so.